We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please do peruse our Return Policy for your understanding.
A product is only eligible for return under the following conditions:
• A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
• If you identify a quality or a manufacturing defect on the received product.
• If the product is received in a damaged condition. Note: Please do not accept any package if it is tampered or damaged upon delivery.
To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.
1. Please raise a Return Request within 48 hrs of delivery by calling our Customer Service at 09718225757 (Monday – Saturday 10 AM to 7 PM) or mail us at email@example.com. Failure to do so shall imply that the received product was in perfect shape when delivered to you.
2. You will be asked to mail a good quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to firstname.lastname@example.org (you can mail the picture in the first step, for a faster process). Our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our showroom.
4. Once the merchandise is back at our showroom, the refund process will get initiated within 3-7 days of receiving it. Read further for important details.
Points to Remember:
– Product must be returned with the original packaging.
– Product should be unused and in the original condition.
– Products bought online cannot be exchanged or returned in our stores.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
All refunds will be processed within 7 days of receiving the merchandise back at our Showroom. The refunds will be made in form of NEFT.